Questions we expect

Pick a tool on Create, add a photo and choose a style. Your photo goes through our servers to Google’s Gemini image models and the result comes back in My rooms. Location data is removed from the photo first. The Privacy Policy says what is sent and why.

Most results use 1 credit. Exterior colours, Exterior restyle, Garden design and Finish the build use 2. Weekly gives 15 credits a week, Monthly 60 a month and Yearly 30 a month; they renew with the plan and do not carry over. Credit packs never expire. If a result is refused or fails for a technical reason, its credits come back.

In the app’s Settings, tap Manage subscription: Apple’s sheet opens. You can also open your iPhone’s Settings, tap your name, then Subscriptions. Deleting the app or your account does not cancel a subscription.

Apple handles all App Store payments, so refunds are Apple’s: ask at reportaproblem.apple.com. Missing credits after a refund or a purchase? Write to support@unempty.app.

Tap Restore purchase in the app’s Settings with the same Apple ID. If you signed in with Apple or email, sign in again and your rooms and credits come back too.

Describe the change under the picture, or try another photo: a doorway at chest height with the lights on works best. Keep your original next to the result, and look at every result before you rely on it.

Yes, with care. When you save a result you can add a “Virtually staged” label. Rules differ by country and listing service, and following them is up to you.

In the app’s Settings, tap Delete account. Your rooms, results and remaining credits are deleted within 24 hours. A subscription is cancelled separately, in Manage subscription.

Open the web app at app.unempty.app in any browser, on a phone or a computer. Pick a tool — for example Furnish, Restyle, Declutter, Twilight & sky or Garden design — then choose or take a photo, pick a style, add a note if you like (“keep the flooring, add a grey sofa”), and start. For the best result, photograph the room from the doorway with the camera held level.

Behind the scenes, your photo goes through our servers to Google Gemini image models, which return a new image. That is how every result is made, so it happens when you start one; the Privacy Policy says what is sent and why. Your browser removes location data from the photo before it is sent.

Describe a change applies a change you describe in plain words (“swap the sofa for a grey one, keep the rug”) to a result you already have.

Our server compares each result with your original photo: walls, windows, doors, floor and camera perspective. We use that to measure and improve quality. It does not stop a result: a result is delivered and uses its credits whatever the comparison says.

The comparison is automated, not a promise that every detail is right. Furniture shown is generic and is not a product for sale. Look at every result before you rely on it, and keep the original next to it.

• Most results cost one credit. Four tools that redesign the outside of a home cost 2 credits per result: Exterior colours, Exterior restyle, Garden design and Finish the build. Describe a change costs 1 credit on any result, including results from those four. The app shows the cost before you start.
• Results that are refused by safety filters or fail for a technical reason are not charged. Every credit comes back, so 2 on a 2-credit tool.
• New accounts can try the app with free credits, with no sign-in needed. How many free credits an account gets, and whether it gets more later, is up to us and may change or stop at any time. If you have never had a plan or bought credits, your first three results cost 1 credit each whichever tool you use, redesigns included; after that a 2-credit tool uses 2.
• Your first free result is clean on screen; when you save or share it, it carries a small “Made with Unempty AI” mark in the corner. Every free result after the first carries a visible “Unempty AI” watermark across the picture; any purchase (a plan or a credit pack) removes it from all your earlier results.
• Results made with free credits are 1K and saved with the corner mark; results made with paid credits — a plan's or a pack's — are 2K with no mark.
• Each plan gives a number of credits: 15 a week on Weekly, 60 a month on Monthly, 30 a month on Yearly. That is as many results with the 1-credit tools and half as many with the 2-credit ones. They renew each week or month and do not carry over.
• Credit packs: 100 credits for $39.99 or 300 credits for $99.99. A one-time purchase, with or without a plan; pack credits never expire. A result uses plan credits first, then pack credits, then free credits.
• Prices are in the app, in US dollars with taxes included. Checkout shows your local price, with any conversion cost included.
• Until you have a plan, the plans open each time you open the app. Close them with the × and carry on: your free credits and results are never behind them.
• Our own spending limits never refuse or stop a job you have credits for. If a job still fails, for example because the image service stays busy for several minutes, every credit comes back.

In the web app (signed in with the email you paid with, or in the browser you paid in):

1. Open My rooms.
2. Tap the gear (Account), then Manage subscription. Stripe’s page opens.
3. Choose Cancel, or change your plan, and confirm.

You can also cancel in your Link account at link.com, under Recurring; web purchases are sold through Link.

Cancelling stops future renewals. You keep your plan and its credits until the end of the period you paid for; then the plan ends and its remaining credits are lost. Free credits and pack credits stay. A credit pack does not renew, so there is nothing to cancel.

Changing plan. A move to a plan that costs more per payment (Weekly to Monthly or Yearly, Monthly to Yearly) happens at once: the unused time of your old plan is credited in money, you pay the difference now, and the new plan’s credits arrive straight away. If a change at once is not available for your plan, the new plan starts at your next renewal instead. A move to a cheaper plan happens at the end of the period you paid for.

Deleting your account also ends a plan at once (see below).

You can buy a plan or a credit pack without an account: Link’s checkout asks for your email. Back in the app, we send a 6-digit code to that email — enter it, and your plan, credits and rooms are kept on every device. You can also do it later: My rooms → the gear → Confirm email. Until then, the plan works in the browser you paid in.

Lost that browser before confirming (cleared its data, or you are on another device)? Your purchase is not lost. Open the app, sign in with the email you paid with, and write to support@unempty.app from that email with your user ID (the gear → User ID → Copy). We move the purchase and your rooms to that account. If more than one purchase matches the email, we ask for the last 4 digits of the card and the date and amount of the payment.

Plans and credit packs bought on the web are “Sold through Link”. Sold through Link, LLC (a Stripe company) is the merchant of record: it sells you the plan or pack and handles the payment; Unempty AI (Yury Korneo) provides the service. The full rules are in the Terms of Use; in short:

• When something went wrong, we refund. Write to support@unempty.app within 60 days of the payment if you were charged twice or by mistake, a problem on our side kept you from using what you paid for, a result used credits but never arrived and they did not come back, or the service did not work as described.
• Link can refund too. You can ask Link support, which may refund within 60 days of a payment in certain cases, for example a duplicated or unauthorised payment.
• 14 days to withdraw in the EU, EEA and UK. If you are a consumer there, you can withdraw from the purchase of a plan or a credit pack within 14 days by emailing us. If, when you bought, you asked for it to start straight away and confirmed that you lose the right once it has been fully provided, the right ends once it has been — a plan’s paid period over, or all of a pack’s credits used — and before that you get the price back minus the share of its credits you used. If you were not asked for that, you get the whole price back. Either way, a plan ends when the refund is made, and a refunded pack’s unspent credits are removed.
• What a refund does. A full refund of a plan payment — ours or Link’s — ends the plan at once and removes the credits left from that period. A partial refund leaves the plan as it is, except a refund for a withdrawal, which ends it. When a credit pack is refunded, its unspent credits are removed. Results you already have stay yours.
• What is not refunded. The unused time of a plan when you cancel it (you keep it until the end of the period), when you move to a cheaper plan, when you delete your account, or a renewal charged because the plan was not cancelled before it — unless one of the cases above applies or the law gives you a refund.

Refunds go back to the card or payment method you used, through Link. Nothing here limits the rights consumer law gives you.

Your card or bank statement shows a charge from Link (for example “LINK.COM* UNEMPTY AI”), because web purchases are “Sold through Link”: Sold through Link, LLC is the merchant of record — it sells you the plan or pack and handles the payment; Unempty AI (Yury Korneo) provides the service. Link emails your receipts and invoices. For a question about a payment itself — a receipt, a charge you do not recognise, a payment method — Link support can help; for anything about the service, your credits or a result, write to us.

1. In the web app, open My rooms.
2. Tap the gear (Account), then Delete account.
3. Read the confirmation and tap Delete.

If you have a plan, it is cancelled at once: nothing more is charged, and the time left is not refunded. Your rooms, results, remaining credits and every stored file are removed from our systems within 24 hours. This works for accounts that were never signed in, too, and cannot be undone. Results you already saved on your device stay there.

An account you never signed in to lives only in that browser: if you clear the browser’s data first, you can no longer reach it to delete it. We delete such an account, with everything in it, after 12 months without use.

Label. When you save a result for a listing, the app can add a visible label that says what was done — “Virtually staged”, “Digitally altered” and so on — in the bottom-left corner. It starts off: one tap on the result adds it, and the app remembers your choice for that room. You can usually save the untouched original as a second file too, and for photos of the outside of a home the app also gives you a disclosure sentence to copy into the listing text. Most MLS and disclosure rules ask for these, so if you publish a result in a listing or an ad, turn the label on, or disclose the change in another way the rules accept.

“Made with Unempty AI” mark. Results saved or shared without a paid plan carry a small mark in the bottom-right corner. Results saved on any paid plan do not.

“Unempty AI” watermark. Every free result after the first carries a visible watermark across the whole picture, on screen and when saved. Buying a plan or a credit pack removes it from all your earlier results. Neither the mark nor the watermark is a disclosure label, and the label switch does not change them.

Provenance. Images generated by Google’s models carry an invisible SynthID watermark. We never remove it, and you agree not to either.

Disclosure rules differ by country, state and listing service. You are responsible for following the ones that apply to you and your listing; the Terms of Use explain this in more detail.

That code is meant to open the untouched original of a staged photograph. The lookup is not live yet, so no code resolves to a photo today. The proof-link page explains what it will show, why California and several MLS rules ask for it, and what to do in the meantime: ask the agent for the original photograph.

Write to us with the time the result was made and what is wrong. We look at the credit, and at a refund if the service did not work as described.

In the Privacy Policy. In short: your photo is sent to Google only to make your result; Google’s paid API does not use it to train models; your photos and results stay in your account until you delete it, or, for an account never signed in with an email, until 12 months without use; nothing is sold or used for advertising.