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Unempty AI Terms of Use

Effective date: 2 November 2026
Version: 2.0
Provider ("we", "us"): Yury Korneo, a sole trader (autónomo) in Spain, trading as "Unempty AI" · NIF Z3740891S · Calle de Manuel Tovar, 42, 2ª planta, 28034 Madrid
Contact: support@unempty.app · Support · Legal notice

Summary

A plain-language overview. The numbered sections below are the contract.

1. These Terms

1.1 These Terms are a contract between you and Yury Korneo, trading as Unempty AI (identified at the top of this page), for the web app at app.unempty.app, the Unempty AI app for iPhone, the website unempty.app and the services around them (together, the "Service").

1.2 By using the Service you accept these Terms. If you use it for a business (for example as a real-estate agent or a photographer), you accept them for that business and confirm you may do so. Some rules below are different for consumers (people using the Service outside their trade or profession) and for business users; each one says so.

1.3 The Privacy Policy explains how we handle personal data.

1.4 iPhone app. These Terms cover the iPhone app as well as the web. The app works like the web app; where it differs — signing in with Apple, buying through the App Store, cancelling and refunds — the section says so. Purchases in the iPhone app are made through Apple's App Store, and Apple's own terms govern them (§6.6).

2. Who can use the Service

You must be at least 16 years old. If you are under 18, you need the permission of a parent or guardian to buy a plan. You may not use the Service where the law forbids it to you.

3. Your account

3.1 Without signing in. On your first visit the web app creates an account for you in your browser. No email or name is needed. That account lives in this browser only: if you clear the browser's data before signing in, its rooms and credits cannot be reached again. You can buy a plan or a credit pack with it: Link's checkout asks for your email, but that does not sign you in. After the purchase the app offers to confirm your email so your plan stays with you on every device; until you do, the plan works in this browser only. If you lose access to it, write to support@unempty.app from the email you used at checkout: once you sign in with that email, we move the purchase to your account. An account that is never signed in with an email (or with Apple) is deleted, with its rooms and credits, after 12 months without activity — never one that bought a plan or credits (Privacy Policy §7).

The iPhone app works the same way: it creates an account on its first launch, which lives in the app on that phone until you sign in. A plan you buy there without signing in is also tied to your Apple Account: on a phone signed in to that Apple Account, Settings → Restore purchase brings the plan back. Credit packs and rooms cannot be brought back that way; sign in to keep them.

3.2 Signing in. You can sign in with your email address and a one-time code we send to it. In the iPhone app you can also sign in with Apple. Your rooms, credits and any plan you bought then move into the signed-in account, and you can reach them from any device where you sign in the same way. The web app has no Sign in with Apple: if you also use Unempty on the web, sign in with your email in both. Signing in adds no credits.

3.3 One account per person. The free credits are meant for one person. Creating accounts again and again to collect free credits, or using automation to do so, is not allowed; we limit new accounts and may reset credits or close accounts obtained that way.

3.4 Security. Keep access to your email account (and, if you sign in with Apple, your Apple Account) safe; anyone who can read the sign-in codes can use your account.

3.5 Deleting your account. You can delete your account at any time: in the web app, My rooms → Account (the gear) → Delete account; in the iPhone app, My rooms → the gear (Settings) → Delete account. What that does to a plan is in §7.4; what it does to your data is in the Privacy Policy.

4. The Service

4.1 What it does. You give us a photo of a room or of the outside of a home and choose a tool (for example Furnish, Restyle, Declutter, Twilight & sky or Garden design), a style and, if you like, a note in your own words. When you start a result, in the web app or in the iPhone app, we send the photo, the tool, style and room type and your note through our servers to Google's Gemini image models, which make it for us as our service provider and do not use them to train their models (§10.4); the Privacy Policy says what is sent, why and how long it is kept. Neither app asks a separate question about this: these Terms and the Privacy Policy are where we tell you. The model returns a new image (a "result"). Describe a change applies a change you describe to a result you already have.

4.2 AI results. Results are made by a machine-learning model. They can contain mistakes, unrealistic items or details that differ from the real place. They are illustrations: not architectural, structural, valuation, measurement or interior-design advice. Furniture and decor shown are generic and are not products for sale. Look at every result before you rely on it or publish it.

4.3 Requests we turn away. Our filter turns a note away before any credit is used only when it asks to add a real person, a hate symbol or a firearm or explosive to a photo (§12). Google's own safety filters may also refuse a request. A refused request costs nothing.

4.4 Availability and changes. The Service depends on other companies (among them Google, Supabase, Netlify, Stripe and, for the iPhone app, Apple and RevenueCat). We work to keep it available but cannot promise it will never be interrupted. We may improve, change or remove tools and styles. If a change removes something essential from a plan you have paid for, you may cancel and get back the price of the time left (§14.3). Times mentioned anywhere on our site are typical, not promises.

5. Credits, free use and plans

5.1 Credits. Results are paid for with credits. Most tools use 1 credit per delivered result. Four tools that redesign the outside of a home use 2 credits per result: Exterior colours, Exterior restyle, Garden design and Finish the build. Describe a change uses 1 credit, also on a result from one of those four. The app shows the cost before you start, and does not start a result you do not have enough credits for. If you hold credits of more than one kind, a result uses plan credits first, then pack credits, then free credits.

5.2 Failed results cost nothing. A result that is refused by a safety filter or fails for a technical reason uses no credit: every credit held for it comes back to your balance, so 2 on a 2-credit tool. A result that is delivered uses its credits.

5.3 Credits are honoured. As long as you hold enough credits for a result, we never refuse or stop it because of our own spending limits. It can still fail for one of the reasons in §5.2, and then it costs nothing. Very many requests in a minute or a day may be asked to wait.

5.4 Free credits. An account that has never had a plan or bought credits may receive free credits, without signing in, at our discretion; signing in adds none. How many free credits are given, and how often, may change, or stop, at any time, and no more are given once you buy a plan or credits. Free credits you already hold stay yours. If your account has never had a plan or bought credits, a result started while fewer than three of its results are delivered or in progress costs 1 credit, whichever tool you use; the app shows that price before you start.

5.5 Free results and marks.

• Your account's first free result is clean on screen. When you save or share it, the file carries a small "Made with Unempty AI" mark in the bottom-right corner.
• Every free result after the first carries a visible "Unempty AI" watermark repeated across the whole picture, on screen and in every file. Once you buy a plan or a credit pack, the watermark is removed from all your earlier results, and no later result carries it.
• Results made with free credits are made at a lower resolution (1K), and every file you save or share carries the corner mark. Results made with paid credits — a plan's or a credit pack's — are 2K and carry no mark.

Do not remove the mark or the watermark.

5.6 Plans. Prices are in US dollars and include taxes. In the iPhone app the App Store shows and charges its own price for your country and currency, with taxes as the App Store applies them (in the United States its prices are shown before sales tax); the plans and credits are the same.

Every plan includes every tool, style and room type. With the 2-credit tools a plan's credits give half as many results: for example 60 credits give 60 results with the other tools, or 30 with those four. Besides the plans and the credit packs (§5.7) there is no free trial and no other product, on the web or in the iPhone app.

Until you have a plan, the plans sheet opens each time you open the app. It always has a close button (×): close it and carry on — your free credits and results are never behind it.

5.7 Credit packs. Prices are in US dollars and include taxes (in the iPhone app, the App Store's price, §5.6).

A pack is a one-time purchase: it does not renew and there is nothing to cancel. You can buy one with or without a plan. Its credits are added to your account when the payment is confirmed and never expire (they are lost only if you delete your account, §5.9); a plan starting, changing or ending does not affect them. They are used for results like any other credit (§5.1).

5.8 Plan credits do not carry over. A plan's credits are given at the start of each week (Weekly) or each month counted from the day you subscribed (Monthly and Yearly). Credits left at the next start, or when the plan ends, are lost. Free credits and pack credits are not affected by a plan starting, changing or ending.

5.9 What credits are not. Credits have no cash value. They cannot be transferred, exchanged or paid out, and they are lost when you delete your account, except where §8, §9 or the law says otherwise.

6. Buying a plan or a credit pack: on the web (Sold through Link) and in the iPhone app (App Store)

§6.1–§6.5 are about buying on the web; §6.6 is about buying in the iPhone app.

6.1 Who sells. Plans and credit packs bought on the web are "Sold through Link". Sold through Link, LLC is the merchant of record: it sells you the plan or pack and handles the payment; Unempty AI (Yury Korneo) provides the service. Sold through Link, LLC is a Stripe company; it takes the payment, collects and pays the taxes, and emails your receipts and invoices. Your card or bank statement shows a charge from Link (for example "LINK.COM* UNEMPTY AI"). These Terms govern the Service; Link's own terms, shown at checkout, govern the payment.

6.2 Price and currency. The app shows prices in US dollars, taxes included. Checkout shows your local price: Link's checkout shows and charges the amount in your local currency, converted at the exchange rate of the day, and any cost of the conversion is included in that amount, which you pay. It may therefore differ slightly from a straight conversion of the dollar price; it is shown before you pay.

6.3 How the contract is made. Choose a plan or a credit pack in the app (or on unempty.app) and continue; on Link's checkout page check the price and your details, correct anything you need, and confirm with the payment button. The purchase is made when the payment is confirmed. Link emails you a receipt, and your credits are added to your account straight away. These Terms are always available on this page to read, save or print; we do not keep a separate copy for each customer. The contract is concluded in English.

6.4 Automatic renewal. A credit pack never renews. A plan renews automatically at the end of each period, for the same period and at the price shown when you bought it, until you cancel (§7). We will tell you at least 30 days before a renewal at a higher price, and you can cancel before it.

6.5 Failed payments. If a renewal payment fails, no new credits are given until it is paid. Stripe tries the payment again for a while; if it still fails, the plan ends.

6.6 Buying in the iPhone app (App Store).

• Who takes the payment. Plans and credit packs bought in the iPhone app are bought through Apple's App Store with your Apple Account. Apple takes the payment, charges any taxes and sends your receipt; Apple's own terms (the Apple Media Services Terms and Conditions) govern the purchase. These Terms govern the Service.
• Price. The App Store shows the price for your country before you confirm (§5.6).
• How the contract is made. Choose a plan or a credit pack on the plans sheet and confirm in Apple's purchase sheet. The purchase is made when Apple confirms it; your credits are added to your account as soon as the purchase reaches our servers.
• Automatic renewal. A credit pack never renews. A plan renews automatically at the end of each period until you cancel it with Apple (§7.1).
• Failed payments. If a renewal payment fails, Apple tries the payment again; you keep the plan while Apple's billing grace period lasts, and it ends if the payment still fails.
• One plan at a time. The iPhone app does not sell a plan to an account that has a plan bought on the web (it shows that the plan is billed on the web), and the web does not sell one to an account with an App Store plan.

7. Changing or cancelling a plan

7.1 Where. In the web app, open My rooms → Account (the gear) → Manage subscription; Stripe's page opens, where you can cancel, change plan, update your card and see your invoices. You can also manage and cancel the plan in your Link account on link.com (Recurring). A plan bought in the iPhone app is managed by Apple: in the app, open My rooms → the gear (Settings) → Manage subscription, which opens Apple's subscriptions page, or go to the subscriptions in your Apple Account settings. There you can cancel or change the plan; we cannot do it for you.

7.2 Cancelling. You can cancel at any time. Cancelling stops future renewals. You keep the plan and its credits until the end of the period you paid for; then the plan ends and its remaining credits are lost. Your free credits and pack credits stay.

7.3 Changing plan. A change to a plan that costs more per payment (Weekly to Monthly or Yearly, Monthly to Yearly) takes effect at once: Stripe credits the unused time of your old plan in money against the new price and charges the difference now; the new plan's credits are given at once and the old plan's remaining credits end. If a change at once is not available for your plan, the new plan starts at your next renewal instead, and nothing is charged before then. A change to a plan that costs less per payment takes effect at the end of the period you paid for; until then nothing changes and nothing is refunded. For a plan bought in the iPhone app, Apple makes the change under its own rules: a move to a longer plan (Weekly to Monthly or Yearly, Monthly to Yearly) starts at once, and a move to a shorter one at your next renewal.

7.4 Deleting your account ends the plan. If you delete your account while a plan bought on the web is active, the plan is cancelled at once, nothing more is charged, and the time left is not refunded. The app says so before you confirm. A plan bought in the iPhone app is not cancelled by deleting your account, because Apple bills it and only you can cancel it there: cancel it first (§7.1), or Apple keeps charging it. The app says so before you confirm and offers Manage subscription.

8. Refunds

8.1 When we refund. Write to support@unempty.app within 60 days of a payment if you were charged twice or by mistake, if a problem on our side kept you from using what you paid for, if a result used credits but was not delivered and they did not come back, or if the Service did not work as described. We look at every request and refund in full or in part where one of these applies, and we may refund in other cases too. Refunds go back, through Link, to the payment method you used.

8.2 Link's refunds. You can also ask Link support (support.link.com). Link may refund a "Sold through Link" payment within 60 days in certain cases, for example a duplicated or unauthorised payment, or a product that was not delivered or was significantly not as described. Where Link's refund rules give you more than ours, Link's apply.

8.3 What a refund does. A full refund of a plan payment, by us or by Link, ends the plan at once and removes the credits left from that period. A partial refund leaves the plan and its credits as they are, except a refund for a withdrawal (§9.3). When a credit pack is refunded, by us or by Link, the pack's unspent credits are removed. Results you already have stay yours. Free credits are not affected.

8.4 What is not refunded. Unless §8.1, §8.2, §9 or the law gives you a refund, we do not refund the unused time or credits of a plan when you cancel it (you keep it until the end of the paid period), when you change to a cheaper plan, when you delete your account, or when a renewal was charged because the plan was not cancelled before it.

8.5 Your legal guarantee. If you are a consumer and the Service is not as described or does not work, you have the remedies the law gives you: to have it put right, or, if that is not possible or not done within a reasonable time, a price reduction or the end of the contract with a refund. Nothing in these Terms limits them.

8.6 Purchases in the iPhone app. §8.1, §8.2 and §8.4 are about web purchases. We cannot refund a payment made through the App Store: only Apple can. Ask Apple at reportaproblem.apple.com; Apple decides under its own terms. You can still write to support@unempty.app about anything that went wrong, and we will help where we can (for example, with credits that did not come back). When Apple refunds a plan or a credit pack, §8.3 applies: a refunded plan ends at once and the credits left from that period are removed; a refunded pack's unspent credits are removed.

9. Right of withdrawal (consumers in the EU, EEA and UK)

9.1 If you are a consumer living in the European Union, the European Economic Area or the United Kingdom, you may withdraw from the purchase of a plan or a credit pack within 14 days of the day you bought it, without giving any reason. To do so, tell us clearly within those 14 days, for example by email to support@unempty.app. You may use the model text below, but you do not have to. You can also contact Link support (§8.2).

9.2 A plan or a credit pack starts as soon as your payment goes through: its credits are in your account at once.

• If, when you bought, you expressly asked for the Service to start straight away and confirmed that you know you lose your right of withdrawal once the Service has been fully provided, then you lose that right once it has been fully provided within the 14 days (for a plan, when the period you paid for has ended — for example the week of a Weekly plan; for a credit pack, when all its credits have been used). If you withdraw before that, you get the price back minus an amount in proportion to what you used: the share of the credits you had used when you told us — of the credits for the whole paid period of a plan, or of a pack's credits. For example, 15 of a Monthly plan's 60 credits is a quarter of the price, and 25 of a 100-credit pack is a quarter of its price.
• If you were not asked for that request and confirmation when you bought, a withdrawal within the 14 days gets you the whole price back, even if you have used the Service.

9.3 We refund through Link, to the payment method you used, within 14 days of the day you told us, at no cost to you. A withdrawal ends the plan: when we make the refund — whole or in part — we also cancel the plan at once, so it ends then and the credits left from that period are removed. When we refund a credit pack after a withdrawal, the pack's unspent credits are removed.

9.4 Model withdrawal text. "To Yury Korneo (Unempty AI), support@unempty.app: I hereby give notice that I withdraw from my contract for the following service: (plan or credit pack), bought on (date). Name: (your name). Email of the account: (email). Date: (date)."

9.5 Purchases in the iPhone app. §9.1–§9.4 are about web purchases. Apple takes App Store payments and only Apple can refund them, so to withdraw from a plan or a credit pack bought in the iPhone app, use Apple's process: the Apple Media Services Terms and Conditions say how to cancel an App Store order, including the 14-day right of withdrawal where it applies, and refunds are asked for at reportaproblem.apple.com. When Apple refunds the purchase, §8.3 applies.

10. Your photos and your results

10.1 Ownership. You keep all rights in the photos you upload. As between you and us, the results made for you are yours: to the extent we have any right in a result, we transfer it to you, or where that is not possible we give you a free, worldwide, permanent and exclusive licence to it. The law on rights in AI-generated images is unsettled in many countries, so we cannot promise that a result is protected by copyright or that nobody else could make a similar image.

10.2 Personal and commercial use. You may use your results for any lawful purpose, personal or commercial: for example in property listings and adverts, in client presentations, on social media or in print. §11 applies when you publish them.

10.3 Your promises about photos. You confirm that you have the right to upload each photo and to have it altered: for example you took it, or the owner of the photo or of the property, or the listing agent, allowed you. Do not upload photos whose subject is a person, documents or screens showing someone's personal data, or anything you have no right to use.

10.4 What you allow us. You allow us to store, copy, resize, send to our service providers and process your photos and results only to provide the Service to you, to keep it safe and to comply with the law. This permission ends when the content is deleted (Privacy Policy). We do not use your photos or results to train AI models, in our marketing, or in our quality tests, and Google, which makes results for us, does not use them to train its models either (Privacy Policy §4). This is the same for photos sent from the web app and from the iPhone app.

11. Labels, marks and disclosure

11.1 What we mark. Every result is generated by AI. Google adds an invisible SynthID watermark to every image its models generate; we never remove it, and you agree not to try to remove it. The app can add a visible label that says what was done (for example "Virtually staged", "Digitally altered" or "Design concept") to the result on screen and to the files you save. The label starts off: you add it with one tap on the result, and the app remembers your choice for that room. The app can also save the untouched original as a second file. The marks on free results (§5.5) are not disclosure labels: they are not switched by the label and stay as §5.5 says.

11.2 What you must do when you publish. A staged, restyled or edited photo is a digitally altered image. If you publish one, especially in a listing or an advert for a property, you are responsible for disclosing it where the rules require, and for following the disclosure, advertising, consumer-protection, real-estate and AI-transparency rules that apply to you. Examples: the EU AI Act (Regulation (EU) 2024/1689, Art. 50(4)) asks whoever publishes an AI-generated or manipulated image of a real place to disclose it; many listing services (MLS) and California law (Business and Professions Code §10140.8) require a visible statement and access to the original photo; UK consumer law treats an undisclosed altered property photo as potentially misleading. So:

1. add the label (one tap on the result) where a rule requires a visible statement on the image, or disclose the change in another way the rule accepts;
2. keep the original photo, and publish it or link to it where required;
3. say in the listing text that the photo was virtually staged or altered;
4. never present a result as a photo of the property's actual condition.

12. Acceptable use

You must not:

• ask for real people to be added to a photo (we turn such notes away). Removing people who are already in a photo is allowed;
• put in a picture a logo, brand name or contact details you have no right to use, or slurs or abuse. Other writing, animals and decorative figures may be asked for;
• ask for or upload sexual, hateful, violent or dangerous content, images of a real, named person, or anything illegal or infringing;
• use a result to deceive a buyer, tenant, lender, insurer, valuer or authority, for example by hiding damage or defects without saying the photo is altered;
• create accounts to collect free credits, get around credits, rate limits or safety filters, use automation or scraping, reverse engineer the Service, or resell access to it;
• interfere with the Service or with other users;
• break Google's Generative AI Prohibited Use Policy, which applies to what the model generates.

If you break these rules, we may refuse requests, remove content, reset credits obtained in breach, or suspend or close the account (§14.2).

13. Liability

13.1 We provide the Service with reasonable care and skill. What AI results can and cannot do is described in §4.

13.2 We are liable without limit for damage we cause intentionally or through gross negligence, for death or personal injury, and wherever the law does not allow liability to be limited.

13.3 In other cases (slight negligence) we are liable only for damage that could be foreseen when the contract was made and that results from our breach.

13.4 Business users. If you use the Service for a business, in the cases of §13.3 we are not liable for lost profit, lost sales or listings, or other indirect loss, and our total liability in any 12 months is limited to what you paid us in those 12 months. You will also compensate us for third-party claims, fines and costs caused by your breach of §10.3, §11 or §12.

13.5 What stays. Nothing in these Terms limits your legal guarantee (§8.5) or any other right that consumer law gives you and that cannot be waived.

14. Suspension and ending

14.1 By you. You can stop using the Service at any time, cancel a plan (§7) and delete your account (§3.5).

14.2 By us, for a breach. We may suspend or close an account for a serious or repeated breach of these Terms, or where the law requires it. We tell you why, unless the law forbids it, and you can ask us to review the decision at support@unempty.app. If we close an account for your breach, we do not refund the time left, except where the law requires it.

14.3 If we stop the Service. If we stop the Service or a plan, we tell you at least 30 days before, and refund the unused part of any period you have paid for.

14.4 Accounts never signed in. Separately from §14.2, an account that was never signed in with an email (or with Apple) is deleted after 12 months without activity, as §3.1 says. This is not a closure for a breach, and it never applies to an account that ever had a paid plan or bought credits.

15. Language and changes to these Terms

15.1 These Terms and the contract are in English. A translation, if we publish one, is for convenience only.

15.2 We may change these Terms, for example when the Service or the law changes. For an important change we tell signed-in users by email or in the app at least 30 days before it takes effect. If you have a plan, the change applies to it from the first renewal after that date; if you do not agree, cancel before then. The current version is always on this page.

16. Complaints and disputes

16.1 Write to support@unempty.app first. We answer complaints as soon as we can and within one month at the latest.

16.2 We have not joined the Spanish Consumer Arbitration System (Sistema Arbitral de Consumo) or any other alternative dispute resolution body. If we cannot settle your complaint, we will tell you whether we agree to take it to such a body.

16.3 If you are a consumer, you can ask us by email for an official complaint form (hoja de reclamaciones). You can also turn to the consumer authorities where you live, and, for a complaint across EU borders, to the European Consumer Centres network (consumer-redress.ec.europa.eu). The EU's online dispute resolution platform closed on 20 July 2025.

17. Governing law and courts

17.1 These Terms are governed by Spanish law.

17.2 If you are a consumer, this choice does not take away the protection of the mandatory rules of the country where you live. You may bring a claim in the courts of the place where you live, and we can bring a claim against you only there.

17.3 If you use the Service for a business, the courts of the provider's domicile in Spain decide any dispute.

18. Contact

Yury Korneo, trading as Unempty AI, Spain (NIF and address at the top of this page and in the Legal notice). Email: support@unempty.app. Web: unempty.app/support.